Dealing with difficult people
Lilley, Roy C.2013
Book
Packed with tips and warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them and improve their performance.
Main title:
Dealing with difficult people / Roy Lilley.
Author:
Edition:
2nd ed.
Imprint:
London : Kogan Page, 2013.
Collation:
152 p. : ill. ; 22 cm.
Series title:
Creating success ; 8.
Notes:
Previous ed.: 2010.Includes bibliographical references.
ISBN:
9780749466947 (pbk)
Dewey class:
658.3145
Local class:
658.3145 LIL
Language:
English
BRN:
234038