Difficult conversations in a week
Manser, Martin2014
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Learn in a week what the experts learn in a lifetime. Topics covered include: Why are some conversations difficult? Manage your emotions. Listen carefully. Treat colleagues with respect. Prepare well. Seek change. Build trusting relationships.
Main title:
Difficult conversations in a week / Martin Manser.
Author:
Manser, Martin, author
Imprint:
London : Teach Yourself®, 2014.London : Teach Yourself®, 2014.
Collation:
124 pages : illustrations (black and white) ; 20 cm
ISBN:
9781471801662 (pbk)
Dewey class:
658.452658.452 MAN
Local class:
658.452658.452MAN
Language:
English
BRN:
1234766